Resetting Device Firmware on v3 Interfaces


If there is a problem with the Device Firmware Update or you need to reset the Device Firmware, follow the procedure detailed below. This procedure is for v3 Interfaces ONLY (ie. Log Box v3 or USB v3) and forces the device into 'Bootloader Mode' allowing Firmware Installation.  Please ensure that you have a strong and stable internet connection during the update process.
         

1. Unplug the Device from the USB cable.
2. Put the Interface into Bootloader mode by moving the mode switch to the Left Hand Side Position.
 
3. Plug the USB cable back into the Interface and computer.
4. When the Device is in Bootloader mode all LED's will flash.

NOTE: For some devices with software will then automatically update the firmware and show the following screen: 

5. Open the "Tools" > "Device Configuration" screen in the WRT software.


6. You will be prompted that it is not the latest firmware. It will always display this as the Device is now in
Bootloader mode.
7. Click Update Firmware and follow the on screen prompts.
8. You will be prompted to set the Device into Bootloader mode. Follow the on screen prompts by simply
removing the USB cable and ensure the switch is on the Left Hand Side Position, connect the USB cable, wait for
the Device to be recognised in Windows, then click Continue.


 
9.  You will be prompted to Reset the Device. Follow the on screen prompts by simply removing the USB cable
and move the switch to the Right Hand Side Position, connect the USB cable, wait for the Device to be
recognised in Windows, then click Continue.



10.   Once completed check the Device for correct operation.

Note: If you still have issue's updating the firmware on v3 Log Boxes remove and reinsert the Micro SD Card and start the process again. You may need to reformat the Micro SD Card (as FAT32) in an external card reader if it is not visible in windows explorer. 
A faulty Micro SD may cause the firmware not to update, or the Log Box may appear non-responsive.
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