While we understand that a tuner's customer may have questions, or wish to troubleshoot an issue, it is our policy that when we are working with tuners encountering issues, that we work with them directly and not their customers.
Additional tickets created by third parties (the customer) do nothing but clog the system. We are sympathetic to you wanting answers, but making more tickets does nothing but delay us from working with your tuner, to get any issues sorted.
If we are working with them directly, and making changes/updates based on the feedback provided to us from them, then we can ask them to test/check things right there and then instead of after the bike has gone back to the customer.
For any updates, the customer should contact their tuner, and consult with them directly.
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