Thank you for your interest in our products! This guide provides important details on how to place orders, available payment methods, and shipping information.
Please note that Purchasing and Shipping processes in UK, France and North America may vary.
How Do I Place an Order?
All orders should be placed through our website. If you have any questions or run into any issues, you can open a support ticket by using the support tab on the Woolich Racing website.
If you are purchasing on behalf of another person, please open a Support Ticket before placing your order. Please include the name of the person you are purchasing for, their email address and location in the ticket, so we can ensure accurate and timely processing and shipping.
How Can I Make Payment?
We accept all payments via PayPal. Even if you do not have a PayPal account, you can still use your credit or debit card through the PayPal gateway. If PayPal is not available in your country, please contact us to discuss alternative payment methods.
What Should I Do After Purchasing?
Once you have placed your order you will receive a PayPal receipt. If you require an invoice, kindly submit a support ticket, and we will provide one.
Where Will My Products be Shipped To? (PayPal receipt)
Purchased items will be shipped to the address associated with your PayPal account.
Please double-check the shipping address provided on your PayPal receipt. If there are any discrepancies, please notify us immediately. It’s important to know that PayPal may store old (hidden) addresses associated with your Woolich account, even if you have updated them. To remove outdated addresses, please contact PayPal directly at PayPal Support.
When Will I Receive My Goods?
For specific shipping details in North America, UK and France please contact the local distributors directly.
Europe & Rest of the World (Excludes UK and France)
All orders (excluding UK and France) are shipped from our headquarters in Australia. Below are the available shipping options:
- DHL prices are now based on your location, please see prices below (3-6 business days, safest and fastest option):
- Zone 1 - New Zealand - $40.00 USD
- Zone 2 - South East Asia (excluding China) - $50 USD
- Zone 4 - North America and Mexico - $55 USD
- Zone 5 - Western Europe and UAE - $55 USD
- Zone 6 - Middle EAst, Eurasia, South Africa - $75.00
- Zone 7 - Africa, South and Central America - $110.00
- EMS International Courier (7-15 days): $50.00 USD
- Pack and Track (Standard Airmail): $30.00 USD - Note: Insurance is not available for all countries with this option. We recommend selecting a different method for orders over $100 USD.
Will I Need to Pay Customs Duties and Taxes?
Any applicable customs duties or taxes will be the responsibility of the receiver. The courier or customs office will contact you to arrange payment when your shipment arrives at its destination.
What if I Order from Australia?
For Australian customers, all orders are shipped via Express Post. Orders received before 2:30 PM (QLD time) Monday to Friday (excluding public holidays) will normally be shipped the same day.
If you have any further questions or need assistance with your order, please do not hesitate to reach out via the support tab on our website.
Thank you, we appreciate your business!
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