| Support Center Items |
 Where can I find information about Tuning Shop and Dealer Packages? |
You can find more information about Tuning Shop and Dealer packages on the Tuning Shop page, or by clicking on the 'Tuners' button at the top of the Woolich Racing website.
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| How to request a Bin File Key Transfer using the ECU VIN |
Bin File Definition Keys are a kind of license that allows a Woolich Racing account to communicate (read/write, etc) with a specific ECU. These keys are locked to the account that originally purchased them and then flashed the ECU.
A one-time Key Transfer is available to transfer the key to a new tuner. This is allowed so a private owner can either tune themselves or can take the bike to a professional tuner who also has a Woolich Racing account. This one-time transfer can also be used when selling an ECU (ie. as part of a complete bike) which has already has a bin file key allocated to it.
This article refers specifically to ECUs which have the VIN recorded and do not have any supported 'Read ECU' capability in the WRT software. These models have the bin file key associated with the bike's VIN when they are first written to, to request a bin file key transfer on these models you will need to read the VIN using the WRT software, Open a Support Ticket and and attach a screenshot showing the VIN as described below.
When you view the ECU part number in the Model Selector window of the WRT software you can find some information under 'Bin File Details' as shown below. In the example below we have selected a bin file for a 2020 Yamaha YZF-R1, the key type is shown as 'VIN bin file key'. This ECU cannot be read out but stilll has a bin file key recorded and associated with the bike's VIN.
If your ECU part number shows a 'Read ECU' button in the WRT software please do not use the method described below, instead please see the instructions here: How to request a Bin File Key Transfer.
- Ensure that the computer running the Woolich Racing Tuned software is connected to the internet.
- Connect the harness to the ECU
- On-bike harness needs to be installed as per the User Guides
- Bench harness needs to be connected to ECU and powered using a 12V power supply
- Connect the communication interface (eg. Log Box or USB) to the ECU using the appropriate harness
- Connect the communication interface to the computer using the provided USB cable
- Turn on the 12V power to the ECU
- Switch on the ignition if using an on-bike harness
- Turn on 12V power supply if using a bench harness
- Start the Woolich Racing Tuned software and click on the 'New' button
- Select the Manufacturer (1), Model (2), Year (3) and ECU Part Number (4) for the ECU you wish to read the VIN from as per the screenshot below. Click on 'New' (5) to open the bin file
You will already need to have access to this bin file definition in order to open the file. If not you will need to purchase a Key for this definition, or allocate a bulk Key to unlock it in the software. The key can be returned once the transfer is completed.
(NOTE: Returning the first Key only applies to Keyed Definitions. Keys used to unlock an Unlimited Definition, can not be returned, as your account is gaining the ability to flash unlimited ECU's)
- In the WRT software select Tools > Read VIN as shown below for a 2024 Yamaha MT-09:
- The VIN will be read out from the ECU and displayed on screen as shown below.
- Please take a screenshot of the VIN readout as shown above and paste it into a new Support Ticket requesting a Bin File Key Transfer.
Hint: You can take a screenshot in Windows 10 or 11 by pressing 'Shift + Windows + S'.
Note: Do not attempt to write to the ECU until after you have received confirmation that the Transfer has been approved, or you will write over the top of the current flash, using one of your own Keys.
Please reply back to your support ticket once you have requested the transfer, and we will let you know if it is eligible to be transferred.
These Support Center articles may also be of interest to you:
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| What support can you offer me? |
Woolich Racing provides support to our customers in a number of ways.
- Our dedicated Support Center has a wealth of information on a wide range of topics and has answers to the most commonly asked questions. This is a great place to start to find information on everything concerned with Woolich Racing.
- Our User Guides and Installation Manuals are available for any of the products that you have purchased
- We have a number of Video Tutorials on most topics, especially on the WRT software as well as installation
- The Woolich Racing YouTube channel covers a wide range of support topics
- If you are having difficulties using the WRT software to communicate with your ECU the Troubleshooting Checklist could be very useful for you
- If the above support resources have not answered your questions, please contact our own specialized staff via the Support Ticket system.
Watch the video below see to a full overview of the support options offered by Woolich Racing.
These Support Center articles may also be of interest to you:
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| Woolich Racing Foundations Course (free) |
This course is designed as an introduction to the foundations and fundamentals of the Woolich Racing Ecosystem. It will guide you in the basics of how to lookup ECU part numbers, check harnesses, and general guidelines for using the Woolich Racing equipment and software.
The course can be completed in stages, so you won't need to do it all in one sitting, and you can work your way through it at your own pace. Upon successful completion of the training course, you will receive a Certificate of Graduation for the Woolich Racing Foundations Course, that you can download and print out, to proudly display.
If you have been personally selected to complete the training course, we ask that you complete it to the best of your ability, as you will need a passing grade to obtain your Certificate of Graduation.
We have also released a paid Professional Training course (find link below) which was designed for professional Tuning Shops, and provides certification for Tuning Shops upon completion.
These Support Center articles may also be of interest to you:
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| Woolich Racing Tuned Professional Training Course |
This course is designed as a follow-on to the Foundations Course and is aimed at tuning professionals who want to get the most out of the Woolich Racing product ranges.
Our Woolich Racing Tuned Professional course is our second training course which has been designed specifically for tuning shops and dealers who want to use our products to provide custom ECU flashes, and additional products and services to their customers.
The course can be completed in stages, so you do not need to do it all in one sitting, and you can complete it at your own pace. The course content will still be accessible even after you complete the course.
At the completion of this course you will receive a course completion certificate and we will be offering recognition for your tuning shop. (More details on this can be found in the first lesson of the course.)
More courses will be added in time, to cover specific advanced and technical topics.
These Support Center articles may also be of interest to you:
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| How many computers can I use my WRT account on? |
You are able to use your WRT account on a maximum of 3 computers at the same time.
Your computer count will increase if you install the WRT software onto another PC. If you upgrade your PC to a newer version of Windows, such as Win10 or Win11, this may also count as a 'new' computer by the software.
The account will be auto-locked if you attempt to use the software on more than 3 computers.
If you are no longer using the WRT Software on one of your PC's, it is recommended that you uninstall the software, to avoid your computer count increasing again, and your account being auto-locked.
Please contact us with your account details if this happens as we are able to remove computers from your account.
These Support Center articles may also be of interest to you:
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| Do I need to Login to the Woolich Racing Tuned (WRT) software each time I open it? |
You will need to login to the Woolich Racing Tuned software when you initially download and install the software. This login is the same one that you use to access the Woolich Racing website. When you first login you will also be required to read through our Software Licence Agreement and then click 'I Agree' in ordeto complete the login process.
You typically do not need to login each time you open the software, but you may be periodically asked to login after a software update.
If you choose the Account menu > Logout option, then you will need to login the next time you start the WRT software.
When logging out, all stock bin files are removed, and when you start the software again, and login, you will need to re-download them to the software.
To download Bin Files and Keys after logging out, and back in, you need to click: Account menu > Download Bin File Definitions, and Account menu > Download Keys.
These Support Center articles may also be of interest to you:
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| What is the difference between the USB Interface and the Log Box Interface? |
The Woolich Racing Tuned software which runs on a computer communicates with the ECU using an electronic interface. There are two types of Woolich Racing interfaces currently available for sale; a USB v3 interface, and a Log Box v3 interface.
USB v3 interface
Log Box v3 interface
A USB interface allows you to read and write to an ECU, access diagnostics (for bin files which have it available) and view some live engine data. The USB interfaces are not compatible with some of the newer models. Please check the products page for a model to determine which interfaces are supported. A Log Box interface can do everything that a USB can, and also allow you to record engine data while running the bike and log AFR (Air-fuel ratio) data when used together with the Zeitronix ZT-3/ZT-4 wideband sensor kit (model dependent). These additional features on the Log Box also allow you to use our Woolich Racing AutoTune feature in the WRT software. The letter on the interface denotes what ECU type it is capable of flashing. - B: Bosch ECU's
- D: Denso ECU's
- D-CAN: Denso ECU's using CAN Bus protocols
- K: Keihin ECU's
- M: Mitsubishi ECU's
- M-Duc: Mitsubishi-Ducati ECU's
- H: Harley Davidson ECU's (only for approved tuning shops)
Note: Engine Data is not available for all models.
These Support Center articles may also be of interest to you:
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| How to Purchase Bulk Bin File Definition Keys |
Woolich Racing uses Bin File Definition Keys to license users to read/write to a specific ECU with the Woolich Racing Tuned software. These keys are typically purchased for a specific make/model/year of motorcycle and can then only be used for that specific bike.
An alternative to purchasing individual pre-allocated keys is to purchase bulk keys, which are not allocated for any specific bike model. The advantages are discounted pricing at the time of purchase as well as the flexibility to use these keys for different bikes, and to decide at a later date which make/model/year to allocate them to.
In the video below we will guide you on how to purchase and allocate bulk keys.
These Support Center articles may also be of interest to you:
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| What Bin File Definitions are free with the WRT software? |
Bin File Definition Keys, or more commonly just called ‘keys’ are the licenses that are purchased and used to flash an ECU. A license used on an ECU grants unlimited flashing to that specific individual ECU. Unlike some other flashing companies, we have a large amount of ECUs that are either free and allow for unlimited flashing or they are able to be purchased once and then are free and unlimited after that.
100% Free to flash forever (included with purchase): - 2002-2020 Suzuki GSX-1300R (Hayabusa)
- 2007-2011 Suzuki GSXR 1000
- 2008-2020 Suzuki GSXR 750
- 2008-2020 Suzuki GSXR 600
- 2007-2012 Suzuki GSX-1300BK (B-King)
One-time purchase, then unlimited flashing: - 2005-2006 Suzuki GSXR 1000
- 2006-2007 Suzuki GSXR 750
- 2004-2005 Suzuki GSXR 750
- 2006-2007 Suzuki GSXR 600
- 2004-2005 Suzuki GSXR 600
- 2005-2008 Suzuki SV 1000
- 2012-2014 Yamaha R1
- 2009-2011 Yamaha R1
- 2007-2008 Yamaha R1
- 2012-2016 Yamaha R6
- 2008-2011 Yamaha R6
- 2006-2007 Yamaha R6
Anything not shown in the above list requires one key for each individual ECU flashed. These keys are what let you flash an individual ECU as many times as you want. Typically, how shops approach this is they charge a flat fee for ECU tuning to cover their cost of the key as well as what they feel their work is worth. This would be in addition to the cost of the harness and dyno tuning time if tuning on the dyno is part of your service. This way, the customer’s ECU is tied to the tuner's account so if they ever need any changes in the future, they can bring their bike/ECU back to you and you’re familiar with everything, and you already have their map files saved. Bulk keys: Tuning shops can purchase Bulk Keys at a discounted rate. These keys are in a generic non-assigned state so they don’t have to worry about what to use them on at the time of purchase. They can then be assigned them to a specific model once the need arises. Additionally, these discounted files can be used on the models above that are a one-time purchase (unlimited models) further adding to the value of those models. (These discounted bulk keys cannot be allocated to race kit ECUs like EM Pro, KRT, HRC or YEC). These Support Center articles may also be of interest to you:
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| How do I purchase Bin File Definitions for use within the WRT software? |
Every ECU has information that is used to control the vehicle, this information is saved in a binary or 'bin' file. In order to read or write to an ECU we need to know how the information is stored and this information is contained in a Bin File Definition. Bin File Definitions are made available by Woolich Racing for all supported models.
The video below and the information provided in this page provides an overview of the Bin File Definition purchase and download process.
There are a few different ways that you can purchase Bin File Definitions for use within the WRT software: - Purchase as part of a package with an USB Interface/Log Box, Harness and USB Cable from within the Products Page.
- Purchase Bin File Definitions as a single item from within the Products Page.
- Purchase a set of Bulk Keys a discounted rate, which you can allocate to a bin file definition later.
To access the Bin File Definitions through the first two methods, please click on the make and model of the bike you’re interested in. The package (1) should be at the top of the list of products, while the Bin File Definition (2) as a single item is listed further down the page. To purchase simply click the ‘Buy Now’ button and continue through the check-out process.
For the third method, please refer to our article on how to Purchase Bulk Bin File Definition Keys. If you purchase the Definition/Key using the same email as your account, your products will automatically apply to your account and will be available straight away. If you have purchased under a different email, you will need to contact us to have it allocated to the correct account manually.
We are regularly adding support for new bike models in the Woolich Racing Tuned software. To be notified when these products are listed, please subscribe to our email updates to be notified when this occurs.
These Support Center articles may also be of interest to you:
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| How do I gain access to Bin File Definitions I have purchased for the Woolich Racing Tuned software? |
Once you have purchased Bin File Definitions for a bike model from our Product Page, the bin file
definitions will be allocated to your Woolich Racing Tuned account with the same email address that you used to pay for the Bin File Definitions on Paypal.com.
The next time you open the Woolich Racing Tuned software, go to the Account menu within the software, and click 'Download Bin File Definitions' and allow the process to complete (see screenshot below). This may take a few minutes and the status is shown on the bottom of the window. 
After this has completed go to the Account menu and select 'Download Keys' and allow this process to complete. All of the free and purchased Bin Files will automatically be download to your PC ready to use.
You can open each of them by selecting the File menu, then select New menu item, or click the large NEW button on the main menu. Select the bike Model/Year/ECU Part Number from the lists and click the New button to create a new stock bin file for the Bike Model.
These Support Center articles may also be of interest to you:
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| Returning unused Bin File Keys - Key Return Policy |
Woolich Racing, Key Return Policy, updated September 2022.
If you allocate a Key to unlock a definition on your account, so you can access an ECU, or want to look at the mapping for another model, we don't offer any un-allocation of that key. It can only be used to flash an ECU once allocated. Once a key is allocated, it is non-reversible, with only a few exceptions.
While we have previously allowed the un-allocation of keys for more broad reasons, unless there is a specific and justifiable reason for doing so, we will not be releasing these keys in future. Examples of where we would make an exception:
- If you accidentally double allocated - which is something only inexperienced users of the software would generally do; - If you have allocated a key and have been unable to proceed because of a fault of the software. *1 - If we have requested you to allocate a key so you can read the ECU; and - If you needed to allocate a key to enable a key transfer.
*1 A software fault does not include the following: - If we do not have your part number, as you can check what part numbers are available before you allocate any keys. *2 - There is a physical connection issue with your harness, or installation of the harness. - You have not attempted to troubleshoot the cause of the problem.
*2 Some models require the ECU to be read out to identify the Part Number, this would be considered an exception only for the first key allocated, to unlock that model so the ECU can be read.
NOTE: Keys used to unlock an Unlimited Definition, can not be returned, as your account is gaining the ability to flash unlimited ECU's.
The software was never designed to have keys un-allocated and while we have tried to accommodate our customers in the past, due to the enormity of the requests we receive, we can see it has become a normal practice when it should be an exception. This also allows us to have greater focus on genuine support issues.
Basically, we are asking Tuners to be a bit more responsible when allocating Keys. Check the bike details, and confirm the part number of the ECU, look it up in the software, and confirm what definition it belongs to, before allocating any keys.
These Support Center articles may also be of interest to you:
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| How to request a Bin File Key Transfer |
Bin File Definition Keys are a kind of license that allows a Woolich Racing account to communicate (read/write, etc) with a specific ECU. These keys are locked to the account that originally purchased them and then flashed the ECU.
A one-time Key Transfer is available to transfer the key to a new tuner. This is allowed so a private owner can either tune themselves or can take the bike to a professional tuner who also has a Woolich Racing account. This one-time transfer can also be used when selling an ECU (ie. as part of a complete bike) which has already has a bin file key allocated to it.
There are different methods for requesting a Bin File Key Transfer depending on the specific ECU being used. Some ECUs allow the bin file to be read out in the WRT software and the Key Transfer request can be submitted from within the WRT software. Some newer ECUs do not allow the bin file to be read out at all but do have the ability to read the VIN which is stored inside the ECU. These models have the bin file key associated with the bike's VIN when they are first written to, to request a bin file key transfer on these models you will need to read the VIN in the WRT software, Open a Support Ticket and and attach a screenshot showing the VIN as described below.
Here are the instructions for requesting a Key Transfer for an ECU which allows the bin file to be read out. If your ECU part number does not have the 'Read ECU' button shown in the WRT software please see the instructions for Requesting a VIN-Bin File Key transfer below: - Ensure that the computer running the Woolich Racing Tuned software is connected to the internet.
- Connect the harness to the ECU
- On-bike harness needs to be installed as per the User Guides
- Bench harness needs to be connected to ECU and powered using a 12V power supply
- Connect the communication interface (eg. Log Box or USB) to the ECU using the appropriate harness
- Connect the communication interface to the computer using the provided USB cable
- Turn on the 12V power to the ECU
- Switch on the ignition if using an on-bike harness
- Turn on 12V power supply if using a bench harness
- Start the Woolich Racing Tuned software and click on the 'New' button
- Select the Manufacturer (1), Model (2), Year (3) and ECU Part Number (4) for the ECU you wish to read as per the screenshot below. Click on 'New' (5) to open the bin file
You will already need to have access to this bin file definition in order to open the file. If not you will need to purchase a Key for this definition, or allocate a bulk Key to unlock it in the software. The key can be returned once the transfer is completed.
(NOTE: Returning the first Key only applies to Keyed Definitions. Keys used to unlock an Unlimited Definition, can not be returned, as your account is gaining the ability to flash unlimited ECU's)
Read the ECU as per normal by clicking on the 'Read ECU' button and following the prompts as shown below.
Once read out, DO NOT SAVE THE FILE! If the file is saved then this transfer request will be invalid and must be repeated from Step 1 above.
You can always read the ECU again, and save the file after the transfer request is complete.
If you see a message that the ECU has been TuneLocked, you can still transfer the Key by clicking Cancel, and then click OK on the Request Key Transfer, then skip to the end of these steps. You just will not be able to read out the current tune, and will have to use the transferred Key with a New Bin File to start tuning again.
Click on the " Tools" drop-down menu in the software and select, " Request Key Transfer".
The software will do some checks, and if successful, you will receive a popup window letting you know it has been successfully submitted.
You will be prompted to submit a support ticket, but if you have already done this, you must reply to your email / ticket to advise that steps 1 - 11 have been completed and you have submitted the file to us. - When we receive the support ticket reply, we will review the Key Transfer Request and will advise when this review / transfer is complete.
Requesting a VIN-Bin File Key transfer for ECUs that do not show the 'Read ECU' button: - Complete steps 1-7 as described above
- In the WRT software select Tools > Read VIN as shown below for a 2024 Yamaha MT-09:
The VIN will be read out from the ECU and displayed on screen as shown below. Please take a screenshot of the VIN readout as shown above and paste it into a new Support Ticket requesting a Bin File Key Transfer.
Note: Do not attempt to write to the ECU until after you have received confirmation that the Transfer has been approved, or you will write over the top of the current flash, using one of your own Keys.
Please reply back to your support ticket once you have requested the transfer, and we will let you know if it is eligible to be transferred.
These Support Center articles may also be of interest to you:
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| Can I flash as many bikes as I like? |
Generally, each Bin File Definition Key purchased entitles you to a key to flash one bike/ECU. If you want to flash more than one ECU, you will have to purchase another key per ECU. Bulk bin file keys are available if you wish to purchase multiple unassigned keys at a discounted rate.
There are many Bin File Definitions that are free or unlimited (no expiry).
These Support Center articles may also be of interest to you:
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| Identifying the Correct Part Number for Your ECU |
The ECU part number is used by the WRT software to ensure that only compatible bin files are written to that ECU. Sometimes we do not know the ECU part number but there are several methods of finding this out.
Some ECUs have the part number written on the outside of the casing, this is useful if you are able to visually inspect the unit.
Keihin ECU showing part number on label (38770-MKP-AP2)
If you can't find the part number written on the ECU but know the year and model of a bike, you can connect to the ECU using the WRT software. To do this first you need to open a new bin file for the same model and year and select one of the existing ECU part numbers from the list. Don't worry if it is not identical to your ECU part number, this will be read in the next step.
First click on the 'New' button to open the Model Selector: In the 'Model Selector' window select your specific model (In this case a 2022 Honda CBR500R), select one of the ECU part numbers (here we have selected 38770-MKP-A01) and click on the 'New' button.
and use Tools > Read Part number and Serial Number.
When the software identifies the part number, click ‘Yes’ and the software will open up that part number for you.
If this is the first time writing to a particular ECU, your PC will need to be connected to the internet for the key to be registered. After an ECU has already been flashed, you do not need to be connected to the internet to flash it.
You can find the part numbers by using the search bar in the 'New' bin files section. This search will work no matter which part of the part number you begin with, so you can also begin by typing the second part of the part number.
The following video provides an overview of both of these methods:
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| The Woolich Racing Tuned software does not have the part number for my ECU? |
The Woolich Racing Tuned software allows bin files to be written to a supported ECU, all supported ECU part numbers are listed both in the software as well as on the Woolich Racing website. If you have an ECU with a part number that is not yet supported, we can typically add support for it in a relatively short timeframe as long as we can read the bin file out of the ECU.
Some ECUs allow you to read the bin file yourself and then send it to us, some others do not allow this and will require you to send the ECU to us so that we can read the bin file and return the ECU. When you open a stock bin file for a specific make/model/year in the Woolich Racing Tuned software you can see some information about the capability of the software to read these ECUs. Even if your ECU part number is not listed, you can open a stock bin file for the same make/model/year and the information shown will still be applicable. In the example below a bin file for a 2009 CBR1000RR has been opened in the Woolich Racing Tuned software, we can then see the 'Bin File Details' which is applicable to all bikes that belong to this make/model/year. If the Bin File Details for your model shows 'Read Ok' (as in the image below), then you will be able to read the ECU part number yourself and submit the bin file to us to add to the software. 
In this case you just need to open a bin file from the same make/model/year and then Read the ECU via the "Tools" > "Read ECU" menu item. Once the software has read the bin file from the ECU it will prompt you to send the bin file to Woolich Racing. Please add the details of the ECU including Make, Model, Region and Part number and click the "Send" button. Please also Open a Support Ticket to inform us that a new part number has been submitted. Once we receive the bin file, we will analyse it and add it to the Woolich Racing Tuned software ready for you to begin tuning. We will also notify you when this has been completed. In very rare cases, the bin file definition will need to be developed which can take considerably more time. This may take a number of days, but please rest assured that it will receive our urgent attention. *Note: Not all ECU's can be read via the main ECU connectors. If the bin file details shows the 'Read Type' as either 'Send in to Read' or 'Read after first write', you will need to contact us and send your ECU to us in order for us to read out your ECU and add your part number to the software. These Support Center articles may also be of interest to you:
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| TuneLock Feature |
TuneLock is a free feature in the Woolich Racing Tuned software that allows the user to lock tuned maps within a bin file, to prevent other people from simply reading out their custom maps from the ECU.
The Tuner can choose their own password, or use the Automatically Generated Password option. The bin file including all maps, settings, etc is then locked to the Tuner's account and cannot be viewed or modified by anyone else unless they have the TuneLock password.
The TuneLock password is linked to the account used in the Woolich Racing Tuned software when the lock was applied. If the same user is logged in to the Woolich Racing Tuned software, they will not be asked for the TuneLock password to view or unlock the bin file.
If another user tries to open a TuneLocked bin file, they will require the password in order to view the file. If the password is not known then the bin file can not be opened or viewed.
This feature is aimed at workshops that invest a lot of of time in creating custom tune files and do not want others to be able to simply copy their work.
It is possible to request a Key Transfer for a TuneLocked ECU, but the existing tune can not be read out, and the next tuner will need to start with a new stock bin file and write the ECU again. Writing to the ECU using a new file after the key transfer will clear the previous tune, and also remove the TuneLock password.
These Support Center articles may also be of interest to you:
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| I have a Recall Notice for my ECU |
If you have a bike that has a recall notice on it, and it requires the ECU to be re-flashed/updated, you should contact us before it goes to the Dealer for the ECU flash.
Please inform your customer before they take the bike back to the Dealer for the recall.
Part A: Recall has not yet been done
(guaranteed to get your Keys returned)We have a process in place to assist you in returning the ECU to stock before the recall, and re-flashing it after you get it back from the dealer. We need to identify the ECU in your records before it gets re-flashed by the dealer. Once it has been flashed during the recall, the Bin File is erased from the ECU, this includes any Bin File Keys, and Racetools Keys. When you then reconnect the ECU to the software, it has no way to know if this is a new ECU, a recalled ECU, or the same ECU. It will be identified as a new, un-flashed ECU, and will require a new Key to write to it again.
If you have your own WR hardware, you can do this yourself. If you have had your bike tuned by a Woolich Racing - Tuning Partner, then you should return to them for the 1-6 steps (identification and rewrite with stock file), and return back to them after the recall has been completed, steps 8-10, (new part number, and re-issue of Keys)
Please make sure you have a backup of your bin file before starting. Do not skip ahead after sending in your ECU read-out, please wait till you have confirmation back before you proceed with the 'return to stock'.
The ECU Recall Process: - Read your ECU out, and go to Tools > Send bin file to Woolich Racing.
- Reply back to let us know it has been sent in.
- Once we have confirmed your readout, we record this on your WR account.
- You can use the Tools > Return to Stock option.
- Reply back to let us know it has been completed,
- Once we have confirmed the return to stock, we record this on WR account.
- You can now take the bike to the dealer for the recall.
- When you get the bike back, you do a read of the ECU and send it in.
- We confirm the new ECU read, with the details recorded on your account, and re-issue your Key(s).
- You can update your bin file to the new part number, and write it to the ECU.
The first step is to Read your ECU and Send it in to us through the software, and Open a Support Ticket when sent.
Part B: If the Recall has already been completed before contacting Woolich Racing.
(no guarantee that keys can be returned)If you have a customer that comes in and says the recall has already been done, then the following applies.
If the recall has already been done, then the Bin File Key (and any Racetools Key) have been erased from the ECU, and we have no way to know if this is a new ECU, or if it has been flashed with Woolich before. In this case we can only assist if you can provide the following 3 things:
- The date of the FIRST, and LAST time you flashed this ECU. (preferably both, but at least one date)
- Some evidence of the recall done on this bike/ECU? (Dealer documentation given to the customer after the recall is done, showing the date, the bike details, and the recall completed).
- A direct read out of the recalled ECU, sent in to Woolich within the software. (Tools menu > Send Bin File to Woolich)
If you can provide those items, and we can match the information given to the ECU flashing records on your account, then we should be able to re-allocate the Key, so you can write back to this ECU. If you are unable to provide all 3 items, then a New Key will be required to write to this ECU again.
Hopefully this clears up any questions regarding this or other recalls that require the ECU to be flashed by the Dealer.
These Support Center articles may also be of interest to you:
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| Can I return my tuning/maps to stock after using your products? |
The Woolich Racing Tuned software allows you to modify the original stock maps by writing your own tune data to the ECU. If you make some changes that you want to undo (eg. poor performance or engine light error) it is always possible to return the tuning, maps, settings, etc back to the stock condition. This means that all maps will be the same as they were when the bike came from the factory
At any time you can open a new stock bin file in the Woolich Racing Tuned software as follows: - Click on the 'New' button
- Select your model, year, part number and click New
- Write the bin file to your ECU to return it back to the ECU's stock tuning and maps
- Note: This will NOT remove your Woolich Racing Bin File Key
You will be able to continue tuning and writing to the ECU after writing a stock file to your ECU. This is useful if you are having an unknown issue, and wish to remove all your changes from the ECU to troubleshoot. Another useful alternative is to return a specific map back to stock, while leaving other maps unchanged, this is described below. Putting a particular map back to stock: If you just wish to put the values in any particular map back to stock values, you can also simply go to the 'Value Trim' tab on a map, select all your cells (Ctrl+A), click the 'Set' button and enter '0'. The Value Trim map shows your changes from the stock map, therefore setting all of the Value Trim cells to 0 will return it to the original values.
NOTE:
This is not to be confused with the 'Return to Stock' function found in the 'Tools' menu, which returns the ECU to 100% factory form and will remove the existing Bin File Definition Key from your ECU. This function is only to be used under the direction of the Woolich Racing Support Staff, ie. requested to use it in a Support Ticket.
Using Tools > Return to Stock removes all Woolich keys and code from the ECU including Race Tools keys. To write to the ECU again after using Return to Stock, you will need to purchase a new Bin File Key, Race Tools key, etc.
These Support Center articles may also be of interest to you:
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| Failing to complete the pre-write checks |
Each time you write to an ECU, the WRT software asks you to confirm that you have completed the displayed checklist (as shown below), before attempting to write to the ECU. These items are very important, and failing to make sure you have checked each one can result in a failed flash.
If you have not checked all of those items, to make sure you will have problem free flashing, then you are responsible for the failure, and any associated losses such as the Bin File Key.
We include these checks to prevent issues, and every customer must agree that they have done these checks before clicking OK.
If you just click OK, and do not do these checks, Woolich Racing will not accept responsibility for your own actions, or the loss of your Bin File Key. You will need to repurchase a new Bin File Key to continue.
While we do understand that there will be a learning curve when you first start using the software, we will offer assistance and leniency for some mistakes. But, we can only offer to correct a limited number of 'accidents', and once you have some experience with the software, you are fully responsible for any losses caused by your own actions, or inactions. Basically, new customers will have a short grace period, and after that, full responsibility to do these checks, rests with the customer.
Please make sure you have completed ALL of those required checks before proceeding to write any ECU.
These Support Center articles may also be of interest to you:
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| User Guides & Installation Manuals |
Here at Woolich Racing we have invested heavily in the development of our software and hardware to allow you to get the best performance from your motorcycle. Our business has been built on providing the tools needed by tuners to achieve performance capabilities far exceeding those offered by the manufacturers. We strive to remain competitive by offering unique products, outstanding customer support and many other features that differentiate us from our competition.
In the interests of continuing to offer our products and services at competitive prices we have a policy of sharing all relevant installation and user manuals with our users. For this reason ?User Guides are freely available to you after you have purchased the Bin File Definition for a particular bike on your account. If you purchase bin file definitions for several different bikes, you will find the relevant installation manuals and user guides here.
We also have a wealth of video tutorials that cover the WRT software in a lot of detail, these are highlighted in this short video:
NOTE: User guides do not contain comprehensive explanations on how to tune, or what Other Maps do for specific bikes. Our RaceTools guides and AutoTune guides will show you how each of the parameters is used, and our recommended processes for tuning these features.
These Support Center articles may also be of interest to you:
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