Woolich Racing offers free Customer Support, and can be accessed on our website, at woolichracing.com/support.
The Support Tickets system uses a separate login to your Woolich Racing login. So, if you have not created a Support Ticket account, try making one now. If possible, please use the same email address as you use with Woolich Racing Tuned account.
This is what it will look like when you go to our support site:
1. First, click the ‘Sign In’ button at the top right.
2. Then click on ‘Create an account’ button to create a new account. If you already have an account, then you can skip straight to step 6 below.
3. Next enter your email address, enter your name in the ‘Full Name’ box. You can enter your shop name at the end of your full name if you wish.
4. Select your country, which will help us to direct sales enquiries to the correct distributor.
5. Enter your password, make sure to remember or write it down, and then click ‘Register’.
6. Once you have signed in, you will be taken to the ‘Open Tickets’ page, where you can see tickets that our technicians have not yet responded to.
7. To open a ticket, click the 'Open a New Ticket button.
8. You will be taken to the New Ticket page. Make sure to select the Help Topic.
9. Then fill out the Issue Summary, and then put more details in the box below. You can also upload additional files here.
10. To see tickets that have been responded to, or closed, click the ‘Closed’ button on the upper right side. Tickets marked 'Closed' or 'Resolved' have been completed. Tickets marked 'Answered' have been answered by us, and are waiting for your reply. An email notification will be sent when we reply to your ticket. You can respond to the ticket by replying to the email notification or via the ticket system. Our reply to the ticket can be found in the 'Open' section.
11. Click on the ticket, to view the ticket and add a reply. This will automatically re-open the ticket, and notify our Support Team that it is waiting in the queue to be answered.
When we reply you also will receive an email notification You can also reply to the ticket by replying to the email notification which will also automatically appear in the ticket system.
- DO NOT CREATE A NEW EMAIL TO REPLY TO AN EXISTING TICKET AS THIS WILL OPEN UP A BRAND-NEW TICKET.
- OPEN A NEW TICKET FOR A NEW ISSUE: replying to an old ticket with a new issue will make it harder for us to respond to your ticket.
Please provide as much information as you can, including ECU part number, the interface used, the type of harness used, screenshots of any errors you receive, and pictures that you can attach to your tickets. This will help us solve your problem as quickly as possible and our technicians will strive to provide you with quality support.
Please remember to keep things respectful and we will respond to your ticket as soon as we can.
This YouTube video also highlights Using Support Center and Support Tickets.